topic Re: Palo Alto 5220 Upgrade in General Topics

Palo Alto 5220 Upgrade

Robert_DeUmberto — Sat, 16 Dec 2023 19:38:09 GMT

Problem with upgrade from 10.1.10 to 10.2.0. We have been waiting 2 1/2 hours and the upgrade is still not complete. How long does this normally take? We can log into the console port but the upgrade hasn't finished.

Re: Palo Alto 5220 Upgrade

JayGolf — Wed, 20 Dec 2023 01:12:17 GMT

Hi @Robert_DeUmberto ,

An upgrade should take anywhere between 10 to 20 minutes including reboot. I would recommend to console in and follow the boot sequence to see if you encounter any errors.

Re: Palo Alto 5220 Upgrade

aleksandar.astardzhiev — Wed, 20 Dec 2023 15:20:48 GMT

Hi @Robert_DeUmberto ,

Are you able to login with SSH and local credentials?

You may be hitting the RAID rebuild situation - https://live.paloaltonetworks.com/t5/next-generation-firewall/pa-5250-raid-integrity-check/td-p/509758

We faced the same issue when upgrading from 9.1 to 10.1. The upgrade from 10.0 to 10.1 took reaaaaly long time.

Looking at the above discussion it seems other users have experience the same RAID rebuild when upgrading 10.1 to 10.2

As @JayGolf mentioned it should take arround 10mins (my previous experience shows 5200 series needs some time to get data plane engines running), however the RAID repair it what actually causing the delay.