topic Re: No Customer ID or sales order? in General Topics

No Customer ID or sales order?

AbdulazizIT — Sat, 23 Dec 2023 14:35:25 GMT

I want to register my PA-850 but in the registration it asks me for No Customer ID or sales order which I do not have, how do I register my device without this information? please help.

Re: No Customer ID or sales order?

JayGolf — Wed, 27 Dec 2023 16:47:06 GMT

Hi @AbdulazizIT ,

Has someone within your organization created a support account already or will you be the first? If you have someone within the org, I would recommend contacting your superuser. If not, I would recommend contacting who the bill was sent to within your org or the sales team your org has been in contact with. This can be through a partner or Palo directly. They should be able to provide the required customer ID or sales order.

Re: No Customer ID or sales order?

AbdulazizIT — Wed, 27 Dec 2023 16:56:13 GMT

Thank you for the help. Actually, we purchased this brand, never open unit, from a company, we lost all records and communication with them. I will try contacting a reseller and see if they can help. Thank you.

Re: No Customer ID or sales order?

BPry — Wed, 27 Dec 2023 20:44:50 GMT

@AbdulazizIT,

So something to be aware of is that just because it was brand-new and unopened doesn't mean that it wasn't registered. Even if the company never went through the registration process, PAN will register it to a holding account on there behalf if they let it go unregistered for I think 60 days or so.

You may be in a situation where this will be considered to fall under the secondary market policy. I don't generally recommend buying 2nd hand gear due to this policy and the recertification process/fee that you'll need to go through.