Palo Alto loading problem

AbdullahSarfaraz — Fri, 29 Dec 2023 03:08:38 GMT

Hello All,

my EC2 instance which is a paloalto firewall not loading completely. first it shows normal loading but than shows successive "process _cq did something". and does not go forward. is there anyone can help me ?

Re: Palo Alto loading problem

BPry — Fri, 29 Dec 2023 14:38:00 GMT

@AbdullahSarfaraz,

I've never seen that error before, but if you're running a vm-series on AWS you should have the ability to open a support case so that TAC can help you out.

Is this a completely new instance that you're trying to spin-up or is this something that you've been actively working with already? If this was a new instance that you're just getting off the ground I'd just destroy it and rebuild personally. Additionally if it was something that I already had in production I'd probably do the exact same thing assuming that you've stored the configuration and can rebuilt easily enough.

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Palo Alto loading problem

Re: Palo Alto loading problem