No AV updates, 'Virus updates are available but you must first update threat content'

mb_equate — Wed, 10 Jan 2024 08:21:28 GMT

New 1410 appliance running v11.0 -> 11.0.2-h2. Fully licensed, latest content update installed yet no AV updates are available and the following message appears in system logs (in both .0 and h2):

Retrieving Content 'Antivirus' info failed with error 'Virus updates are available but you must first update threat content'.

We suspect this was caused by a malfunctioning content update the problem was resolved by installing an older content revision, and reverting back to current.

I think the current content revision on this device is still problematic as HA thinks the revisions are mismatched:

FW1 (working) :

FW2: (broken) :

Re: No AV updates, 'Virus updates are available but you must first update threat content'

mb_equate — Wed, 10 Jan 2024 08:45:52 GMT

Reverting to the later content revision did not work, had to download and install two previous revisions to allow re-download of the broken update. Latest content revisions now match. No idea what the root cause was, don't have the patience for TAC. 11.0 starting to feel like banana software...

topic No AV updates, 'Virus updates are available but you must first update threat content' in General Topics

No AV updates, 'Virus updates are available but you must first update threat content'

Re: No AV updates, 'Virus updates are available but you must first update threat content'