topic description contains 'Failed to connect to address: x.x.x.x port: 3978, conn id: triallr-x.x.x.x-x.x.x.x' ) in General Topics

description contains 'Failed to connect to address: x.x.x.x port: 3978, conn id: triallr-x.x.x.x-x.x.x.x' )

qmso475 — Tue, 16 Jan 2024 02:23:47 GMT

ipsec vpn, global protect is not set.

34.122.191.141 > google address

200.200.200.200 > loopback address

I found a Cortex logging service error, but I don't know how to solve it in detail.

I want to turn off the corresponding log.

emr_1 — Tue, 16 Jan 2024 07:14:36 GMT

Your link said ...

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Resolution
Contact Palo Alto Networks Technical Support as the resolution will require root access.

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This means you need to open a ticket, and then TAC engineer will login to your device via zoom live session.

He/She will do "debug tac-login challenge" and additional commands on your device.