Understanding some counters from pow performance during high CPU troubleshooting

FarkhanAliyev — Tue, 16 Jan 2024 13:38:18 GMT

Hi all,

I was troubleshooting one of our customers pa 5220 high CPU utilization based on this KB article:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmV2CAK

It gives a pretty good explanation of how to interpret these outputs to determine what is utilizing CPU. So I found and calculated the most used processes and here are the results:(The numbers is count * average us)

Some of these processes are explained in that KB article, but I couldn't find any information about some of the mentioned counters. :mi_aho_sw_offload seems to consume most resources and as I understood from counter it is software offload. Base on the article below, starting from version 9.1 AHO and DFA are done on software by default and it is not recommended to disable it as soon as the TAC recommends doing so (As always some design changes).

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLsRCAW

But what is the :sml_vm process? It is also consuming a lot of CPU resources based on the calculations.

I hate to troubleshoot high CPU utilization, but if I had more understanding of these processes it would be much easier to determine the next step.

Re: Understanding some counters from pow performance during high CPU troubleshooting

kiwi — Wed, 17 Jan 2024 09:36:23 GMT

Hi @FarkhanAliyev ,

ctd_token and sml_vm are where the content decoders run. A big chunk of the L7 inspection happens there. If you are seeing very high total_us for these functions proportionately, that's just because these functions have to do quite a bit. You will see these functions on the top on all firewalls where most traffic goes through the L7 inspection. In other words, the increase in total_us of these functions should directly correlate with increase in pkt_recv and ctd_pkt_slowpath. More traffic = More inspection.

While it's not recommended to keep it in place, I put in a App Override in place for the flows that were being classified as SSL and web-browsing and CPU dramatically reduced from 99% to 50%.

Kind regards,

-Kim.

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Understanding some counters from pow performance during high CPU troubleshooting

Re: Understanding some counters from pow performance during high CPU troubleshooting