topic Re: Website works in Incognito but in normal browser in General Topics

Website works in Incognito but in normal browser

Sanjay_Ramaiah — Thu, 18 Jan 2024 10:54:42 GMT

Hi Team,

We have issue with the Videos playing in Normal browser. But it works fine with the Incognito Mode. This traffic passes through the Prisma and i dont see any issues as such which could relate this issue. Any one faced this weird issue before, if yes please suggest the solution you implemented to get through this?

Regards,

Sanjay S

Re: Website works in Incognito but in normal browser

JayGolf — Fri, 19 Jan 2024 20:54:04 GMT

Hi @Sanjay_Ramaiah ,

This is likely a browser issue. Can you try clearing your Cookies and other site and Cached files in the normal browser?

Re: Website works in Incognito but in normal browser

Sanjay_Ramaiah — Mon, 22 Jan 2024 07:38:35 GMT

Thank you Jay for the response 🙂

@JayGolf forgot to update it works once or twice with the cache cleared as well. After that again same issue.

So i suspect something to do with the Browser itself, any other thoughts on this?

Re: Website works in Incognito but in normal browser

KhaleelE — Mon, 22 Jan 2024 13:19:37 GMT

Try different browser its not Palo Issue.

Re: Website works in Incognito but in normal browser

christopher.a.fickess — Fri, 04 Oct 2024 01:58:49 GMT

I wanted to reply to this post because we just performed an upgrade to our Prisma Cloud Version from 32.01.128 to version 32.03.125 and the Chrome browser stopped working unless we use incognito mode. Any update on this issue?