topic Re: HA2 interface not up using HSCI cable in General Topics

HA2 interface not up using HSCI cable

NazrulHaqim — Wed, 10 Jan 2024 09:57:20 GMT

Hi Good day,

Our client received two Palo Alto units, including an HSCI cable. However, they noticed that the HSCI cable is not functioning. When they connect it to the HSCI port, the LED port does not light up. However, when using a normal SFP with fiber, there is no problem. Is there any solution that can help us, or should they proceed with the RMA process?

Re: HA2 interface not up using HSCI cable

Brandon_Wertz — Wed, 10 Jan 2024 14:05:05 GMT

What PAN-OS version? I'm not positive, but I thought there might have been a bug regarding HSCI. The specifics about the bug I don't really recall, but if we know the PAN-OS version the known issues can be looked at to see if there's a matching bug.

Re: HA2 interface not up using HSCI cable

NazrulHaqim — Wed, 10 Jan 2024 15:46:16 GMT

As per checking current version running is 11.0.0. Firewall model is PA 1410

Re: HA2 interface not up using HSCI cable

chirag_77 — Sun, 21 Jan 2024 22:23:59 GMT

Hi I am running into same issue. Port is connected but shows status as unknown.

Name: hsci, ID: 8
Link status:
Runtime link speed/duplex/state: unknown/unknown/unknown
Configured link speed/duplex/state: auto/auto/auto

Thanks

Re: HA2 interface not up using HSCI cable

KhaleelE — Mon, 22 Jan 2024 13:18:05 GMT

I have PA 3410 which is running 11.0.3 when we check DAC on HSCI port and data port is not working port not blinking but its detected when we run show command on CLI (vendor-name: Amphenol ,
vendor-part-number: NDCCDD-0005). but normal Fiber cable is working for both port light are blinking. Kindly advise.

Re: HA2 interface not up using HSCI cable

KhaleelE — Mon, 22 Jan 2024 13:18:41 GMT

Are you using DAC cable ? Which PanOs and hardware?

Re: HA2 interface not up using HSCI cable

Brandon_Wertz — Mon, 22 Jan 2024 15:30:16 GMT

@NazrulHaqim wrote:

As per checking current version running is 11.0.0. Firewall model is PA 1410

Looking at the release notes this might be pretty close to what you're seeing:

Also looks like 11.0.3h3 fixes the HSCI problem:

Re: HA2 interface not up using HSCI cable

Brandon_Wertz — Mon, 22 Jan 2024 15:33:16 GMT

You can see my recent post it looks like there's a published bug specifically for the 1400 series. So at face value it shouldn't effect the 3400, but anytime a vendor says it "only effects "X" hardware type" I get a little suspicious that maybe other hardware version could still be impacted.

Maybe try running the 11.0.3h3 code and see if that fixes the issue?

Re: HA2 interface not up using HSCI cable

KhaleelE — Wed, 24 Jan 2024 05:50:42 GMT

Thanks brandon. We have upgraded to the said version but no luck. Raised the RMA for the cable. I will test once it arrives.

Re: HA2 interface not up using HSCI cable

AK74 — Wed, 07 Feb 2024 09:22:22 GMT

Hi KhaleelE,

Did you use this DAC cable : PAN-SFP-PLUS-CU-5M for HSCI port ?

Re: HA2 interface not up using HSCI cable

AK74 — Wed, 07 Feb 2024 09:23:19 GMT

Hi NazruHaqim,

Did you use this DAC cable : PAN-SFP-PLUS-CU-5M for HSCI port ?

Re: HA2 interface not up using HSCI cable

Logix-Kunal — Fri, 09 Feb 2024 05:24:09 GMT

yes. we are using DAG cable and running version 11.0 without any hotfix.

Re: HA2 interface not up using HSCI cable

AK74 — Fri, 09 Feb 2024 10:06:05 GMT

Hi kunal.shahasuno ,

Do you still have the issue even if DAC calble is provided by Palo Alto (PAN-SFP-PLUS-CU-5M) ?

Re: HA2 interface not up using HSCI cable

Logix-Kunal — Fri, 09 Feb 2024 11:10:45 GMT

yes Still the HA2 port is down

Re: HA2 interface not up using HSCI cable

chirag — Mon, 12 Feb 2024 01:04:07 GMT

Hi PA support suggested to replace the cable they are sending replacement cable. Just for the people looking for answer to this issue. Thanks