https://live.paloaltonetworks.com/t5/general-topics/xsoar-access-denied/m-p/574368#M115451 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/529098863">@RenatoGoncalves</a>,</P> <P>Assuming that you've set the users roles properly in Identity &amp; Access and they're still getting the unauthorized error I'd recommend reaching out to support and opening an admin case.&nbsp;</P> Wed, 24 Jan 2024 22:55:48 GMT BPry 2024-01-24T22:55:48Z https://live.paloaltonetworks.com/t5/general-topics/xsoar-access-denied/m-p/574269#M115431 <P>Hello</P> <P>&nbsp;</P> <P>We have a user with the same permissions that the other users in XSOAR and in CSP who cannot log in XSOAR.</P> <P>&nbsp;</P> <P>It keeps giving an error:</P> <P>Unauthorized 401403.</P> <P>&nbsp;</P> <P>Has anyone seen this?</P> <P>&nbsp;</P> <P>Regards</P> Wed, 24 Jan 2024 12:03:26 GMT https://live.paloaltonetworks.com/t5/general-topics/xsoar-access-denied/m-p/574269#M115431 RenatoGoncalves 2024-01-24T12:03:26Z https://live.paloaltonetworks.com/t5/general-topics/xsoar-access-denied/m-p/574368#M115451 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/529098863">@RenatoGoncalves</a>,</P> <P>Assuming that you've set the users roles properly in Identity &amp; Access and they're still getting the unauthorized error I'd recommend reaching out to support and opening an admin case.&nbsp;</P> Wed, 24 Jan 2024 22:55:48 GMT https://live.paloaltonetworks.com/t5/general-topics/xsoar-access-denied/m-p/574368#M115451 BPry 2024-01-24T22:55:48Z