topic Re: The device rebooted because of the ZTP settings. in General Topics

The device rebooted because of the ZTP settings.

sanghyeonLee — Thu, 25 Jan 2024 12:25:50 GMT

While aging the firewall for delivery to a customer, the following message occurred and the firewall rebooted.
<The system is shutting down due to System Reboot initiated to start ztp again.> 。
There are no configuration settings.
I simply left the firewall on to check the health of the machine.
Does anyone know why this message is occurring?

PA-5410 / PAN-OS 10.2.3

Re: The device rebooted because of the ZTP settings.

kiwi — Mon, 29 Jan 2024 10:48:15 GMT

Hi @sanghyeonLee ,

Some firewalls boot into ZTP mode by default. However you can exit the ZTP mode:

https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-web-interface-help/web-interface-basics/change-boot-mode

Hope this helps,

-Kim.

Re: The device rebooted because of the ZTP settings.

sanghyeonLee — Tue, 30 Jan 2024 07:11:51 GMT

Yes, it booted into ZTP mode and I knew how to turn it off.
I only powered it on to check the basic status of the machine before delivering it to the customer.
I was wondering if it is normal for a firewall that boots in ZTP mode to reboot if left on without ZTP disable.