HA dedicated port inop

jjgonza08 — Thu, 25 Jan 2024 22:55:09 GMT

I setup active-passive PA-5410 firewalls (brand new) and I can't get the HA ports to communicate. The secondary has activity lights when I plug into a switch, but the other one is completely death. Is it possible that I received a new PA-5410 with a bad HA port from Palo Alto, or how can I check its status (via browser or CLI)? I configured the settings in the HA General/Link and Path monitoring page, but still no connectivity. For the time being, I was forced to setup Eth1/3 and 1/4 as my HA ports and that works just fine. Thanks!

Re: HA dedicated port inop

kiwi — Mon, 29 Jan 2024 11:06:26 GMT

Hi @jjgonza08 ,

I'd recommend reaching out to support in order to determine if an RMA is required.

High-Availability - HA links status

Kind regards,

-Kim.

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HA dedicated port inop

Re: HA dedicated port inop