topic Re: NGFW Credits? in General Topics

NGFW Credits?

snydosaurus — Mon, 29 Jan 2024 15:55:11 GMT

Our VM-300 virtual NGFW appliance license expired, therefore we have no support. I contacted my reseller (SHI) and was sold 32 credits. My problem is that I don't know how to activate these credits. The documentation indicates there should have been a link embedded in the email, however the only links are to the Tech Docs. Now, after being on hold for 20 minutes with Palo TAC, I was told I need to open an administrative support case. The problem? I can't select my asset and submit a case because the license has expired.

Catch 22

Re: NGFW Credits?

JayGolf — Tue, 30 Jan 2024 05:33:22 GMT

Hi @snydosaurus ,

Do you have any other devices you can select? If so, you can enter the details you have there.

Re: NGFW Credits?

Brandon_Wertz — Tue, 30 Jan 2024 13:39:36 GMT

There are videos on how to activate software credits. Have you looked at these?

https://www.youtube.com/watch?v=kkBymf1Gstc&list=PLD6FJ8WNiIqUGkaxByd_2jIoTBOXvB1dD&index=3

Re: NGFW Credits?

snydosaurus — Tue, 30 Jan 2024 20:32:36 GMT

Thanks all. I was able to get my issue resolved. For some reason, my brain was unable to process the big "ACTIVATE" bar below. Maybe it was too obvious 🙄