topic Re: Disable IoT Service as workaround of PAN-216043 in General Topics

Disable IoT Service as workaround of PAN-216043

EliasCoranti — Thu, 01 Feb 2024 13:09:36 GMT

We are having a problem in our PA cluster. One of the firewalls is restarted and HA is activated. This problem occurs approximately every 3 weeks and the error I found is from Wifclient and according to the paloalto documentation the workaround is to disable the IoT services.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm68CAC

Does anyone know how to disable IoT services ?

Re: Disable IoT Service as workaround of PAN-216043

BPry — Sat, 03 Feb 2024 06:24:17 GMT

@EliasCoranti,

What version of PAN-OS are you running? This was addressed in 10.1.12, 10.2.5, and 11.0.2 already, so upgrading is your best course of action. Otherwise you'll need to contact TAC, I don't believe that you can just stop the wifclient from starting since it's a system process.

Re: Disable IoT Service as workaround of PAN-216043

EliasCoranti — Mon, 05 Feb 2024 13:07:54 GMT

Thank you for your response.

We are in 10.1.10-h2.

Regards,

Re: Disable IoT Service as workaround of PAN-216043

EliasCoranti — Mon, 05 Feb 2024 19:27:52 GMT

10.1.12 is New Release. Do you know if it is solved in 10.1.11-h5 witch is Preferred Release?