topic Re: Refund for Palo alto NGFW purchased on AWS in General Topics

Refund for Palo alto NGFW purchased on AWS

E1T1Tech — Thu, 08 Feb 2024 00:25:12 GMT

We have been trying to reach Palo Alto branch of refund.

We have tried all the contact information for refund.

They are not answering to both email and phone calls.

We have removed the palo alto stack

If anyone knows how we can contact Palo Alto for refund please let us know.

Warm regards,

Re: Refund for Palo alto NGFW purchased on AWS

kiwi — Thu, 08 Feb 2024 10:18:37 GMT

Hi @E1T1Tech ,

If you haven't tried already I recommend reaching out to the sales dept:

https://www.paloaltonetworks.com/company/contact-sales

There are options to call a local office branch or fill out the form or opt to chat with sales.

Kind regards,

-Kim.

Re: Refund for Palo alto NGFW purchased on AWS

BPry — Thu, 08 Feb 2024 21:37:33 GMT

@E1T1Tech,

I'm not sure this still works, they've changed things a whole bunch, but you used to be able to call into support and select CSR and get a case started that way for these sort of billing issues. With the rest push directing people to open a case before you can talk to support, that may not be an option anymore.

The fastest path forward is going to be getting a support case open under administrative if you have access to the support portal. I will warn you however that PAN historically really hasn't been a company that does many refunds for cloud service subscriptions even if you get a case opened.

Re: Refund for Palo alto NGFW purchased on AWS

E1T1Tech — Thu, 08 Feb 2024 22:06:25 GMT

First off... Thanks for your help.

We have noticed that the portal does not work as we need to contact administrator.

There is no way to contact administrtor.

Thanks.