topic MFA on the Palo Support Portal (okta) in General Topics

MFA on the Palo Support Portal (okta)

Felixcao — Mon, 19 Feb 2024 14:16:06 GMT

I usd Okta Verify login csp protal，Now that I have changed my phone,

i want to remove Okta Verify,and Then restart the installation okta verify,but failed.

how can I reactivate the okta app on my new phone,any body could tell me,thanks.

Re: MFA on the Palo Support Portal (okta)

Mudhireddy — Tue, 20 Feb 2024 02:13:30 GMT

After deleting Okta verification from the old phone, install it on the new phone and same like login to your Palo Alto Networks Okta portal(https://paloaltonetworks.okta.com/app/UserHome) and remove the old mobile and add the new mobile. Then, you will get the QRcode, and you can scan it on a new phone. Then, you will see your device shows that you added successfully.

Regards,

Suresh

Re: MFA on the Palo Support Portal (okta)

Felixcao — Thu, 22 Feb 2024 02:35:47 GMT

Hi Suresh:

thanks you replay, The problem has been resolved.

Following your suggestion, my steps are:

1: Delete old phone from okta verify app

2: Login https://sso.paloaltonetworks.com/enduser/settings

Remove extra verification okta verify

3: Re enable okta verify,