topic Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama in General Topics

PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Mon, 19 Feb 2024 10:37:39 GMT

Hello,

after upgrade to version 10.2.7 h3 the Pa410 does not send logs to panorama, I have tried several versions but in many of them it does not do the autommit because there are bugs recognized by Paloalto. Do you know any stable version for this?

Thanks a lot

Regards

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

reaper — Mon, 19 Feb 2024 11:37:39 GMT

an you share which error you see with the autocommit?

its expected that no logs are transmitted until the autocommit completes

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Mon, 19 Feb 2024 15:20:08 GMT

Hi,

thanks for your reply

No, in this version the autocommit is performed, but no logs are sent from the FW to Panorama.

Any idea?

Regards

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Lance — Mon, 19 Feb 2024 18:13:22 GMT

Good Evening,

I am having the same problem.

Lance

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Tue, 20 Feb 2024 12:16:11 GMT

This looks like a bug but I don't see anything reported on the paloalto website, does anyone have any information?

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Lance — Tue, 20 Feb 2024 12:29:35 GMT

I have logged a call with TAC and I am hoping for a remote session to investigate this evening in my time zone. I will update you with the findings after the session.

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Tue, 20 Feb 2024 15:55:47 GMT

Thank you very much
I look forward to hearing from you

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Wed, 21 Feb 2024 07:42:00 GMT

Hello
What has Paloalto Support said ?

Have you solved the problem?

Regards

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Lance — Wed, 21 Feb 2024 20:29:50 GMT

Good Evening, Just an update

I have not received any feedback from TAC.

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Lance — Thu, 22 Feb 2024 19:47:44 GMT

My problem has been resolved.

Panorama = 10.2.7-h3, system mode=Panorama

PA-410 = 10.2.7-h3

I This is only a workaround, and it will be fixes in a later release.

I added all my PA-410 firewalls the device log forwarding/devices and added Panorama into the collectors.

Committed the change and started receiving the logs from the PA-410 after about 30 minutes.

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Fri, 23 Feb 2024 09:22:38 GMT

Hi,

Could you share with me the steps with screenshots?

Regards

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Lance — Fri, 23 Feb 2024 11:13:11 GMT

I hope this helps

Re: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Alpalo — Fri, 23 Feb 2024 11:29:34 GMT

Thank you very much, I will try it and get back to you with the result.

Regards

Betreff: PA410 Version: 10.2.7-h3 does not send logs to Panorama

SvenM — Fri, 23 Feb 2024 14:18:07 GMT

Hi,

your workaround didn't help us. We found errors in the Logrcvr firewall log.

> less mp-log logrcvr.log

Error: cs_load_certs_ex(cs_common.c:544): keyfile not exists

In our case it seems to be an SSL Problem.

> request log-collector-forwarding status

SSL :
msg : SSL connect retry. sslerr=2
status : failure
timestamp : .....

regards

Betreff: PA410 Version: 10.2.7-h3 does not send logs to Panorama

Benjamin_David — Wed, 04 Sep 2024 10:50:08 GMT

Hello Sven,

I have the same errors.

Did you manage to fix it ?

Thanks.