topic Re: Failed to update content package in General Topics

Failed to update content package

unibg_it — Sun, 24 Mar 2024 21:45:46 GMT

Good Evening,

I'm having problem installa dynamic updates (PA3020 sw ver 9.1.18) Application and Threats. Everytime I tried to install manually or authomatically I receive this error in system log

Failed to upgrade Content package to version <unknown version>

Content package downloaded but installation could not be scheduled'

Antivirus Updates works properly

Any Ideas

Thanks in advance for help

Best Regards

Re: Failed to update content package

kiwi — Mon, 25 Mar 2024 09:59:06 GMT

Hi @unibg_it ,

Sounds like you're running into this issue:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001VGVCA2&lang=en_US%E2%80%A9

Hope this helps,

Kind regards,

-Kim.

Re: Failed to update content package

unibg_it — Mon, 25 Mar 2024 10:11:47 GMT

Hi thanks for your reply. I had seen that link, but I don't think is exacly my problem. Antivirus dynamic updates works fine, my problem is Application and Threats

Re: Failed to update content package

unibg_it — Mon, 25 Mar 2024 10:23:51 GMT

Hello Everybody

I solved the issue, I run these command from the cli

delete content cache old-content
debug swm rebuild-content-DB

After run I tried to install new signature and worked like a charm

Thanks for Help

Re: Failed to update content package

AjmalshaKI — Fri, 29 Mar 2024 02:52:57 GMT

Thanks. It is working..

Re: Failed to update content package

AdamGoepel-Stillman — Mon, 08 Apr 2024 18:26:22 GMT

same model running 9.1.16-h3, same issue. Worked for me. Thanks!