topic Re: Help - have a firewall issue - it's down and I cannot open a case. in General Topics

Help - have a firewall issue - it's down and I cannot open a case.

BRasicot — Fri, 29 Mar 2024 14:09:50 GMT

The management port on my 1420 FW will not connect to our core switch. This went down last night.

I have tried to log a case, the device serial number shows up but there is not place to select it when trying to open a case.

Is there a Support Phone number that I can call? I have looked every where.

Thank you

Re: Help - have a firewall issue - it's down and I cannot open a case.

BPry — Sat, 30 Mar 2024 07:17:48 GMT

@BRasicot,

If you can't select the serial number it unfortunately sounds like you have partner support, not support directly through PAN. You'll need to reach out to your ASC to open a support case with this, and if they need PAN's help they'll open a case on your behalf.