topic Cannot Create Account on CSP in General Topics

Cannot Create Account on CSP

ewgnickp — Wed, 03 Apr 2024 13:24:19 GMT

Hi, we've received our PA-445 but cannot create a Customer Support Portal account for it. After entering the serial number and sales order number I receive the following error:

Unable to create user account, request matches multiple Support Accounts.

Anyideas, please?

Thanks,

Nick

Re: Cannot Create Account on CSP

JayGolf — Fri, 05 Apr 2024 23:06:33 GMT

Hi @ewgnickp ,

Can you verify your company has no other account registered yet?

Re: Cannot Create Account on CSP

ewgnickp — Mon, 08 Apr 2024 08:06:29 GMT

Hi Jay,

We've got to the bottom of it - the purchase was treated as though the device were going to be an MSP-managed device rather than managed by us. We're in the process of untangling that at the moment. Thanks for your suggestion, though!

Nick