topic Re: GlobalProtect Automatic Update screenshot? in General Topics

GlobalProtect Automatic Update screenshot?

TonyDeHart — Wed, 10 Apr 2024 18:06:05 GMT

I've looked and cannot find a screenshot of what is presented when the Global Protect portal presents a new updated GP to be downloaded. Would anyone have a screenshot? I can find none in the documentation.

In other words, if GP Portal is set to update with prompt what shows up? I'd like to provide some documentation to our users and I can't test this because once I enable a new GP version the users will get prompted.

Re: GlobalProtect Automatic Update screenshot?

kiwi — Thu, 11 Apr 2024 13:48:25 GMT

Hi @TonyDeHart ,

You mean something like this:

Source: How to Upgrade - GlobalProtect Agent Upgrade Process

Hope this helps,

-Kim.

Re: GlobalProtect Automatic Update screenshot?

TonyDeHart — Thu, 11 Apr 2024 15:10:02 GMT

Why I could not find that I do not know but thank you that is a big help!

Re: GlobalProtect Automatic Update screenshot?

TonyDeHart — Thu, 11 Apr 2024 16:37:47 GMT

Does using "transparent" as the upgrade mechanism cut off the VPN and then do the upgrade and force it to login again? I'm trying to figure out how that does it transparently unless it queues up the install until the next time it logs in or runs GP.

Re: GlobalProtect Automatic Update screenshot?

neuadmin — Thu, 11 Apr 2024 18:00:11 GMT

It updates it when they connect and it will bump the VPN momentarily during the install. Very quick process. The users get a pop up notification stating GP is updating.

You can set it to upgrade when connected on the internal network only if that is a concern.

Re: GlobalProtect Automatic Update screenshot?

TonyDeHart — Thu, 11 Apr 2024 19:46:38 GMT

Thank you. Appreciate the help!