topic Re: Unable to download new version in General Topics

Unable to download new version

Albert_Liu — Thu, 18 Apr 2024 07:04:11 GMT

PA-440 running 10.1.13 update to 10.2.0, but when I download 10.2.0-h2 ......

admin@PA-440> request system software download version 10.2.0-h2

Download job enqueued with jobid 9
9

admin@PA-440> show jobs id 9

<response status="success"><result>Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2024/04/18 15:02:13 15:02:13 9 Downld FIN FAIL 15:02:47
Warnings:

Details:Successfully downloaded
Preloading into software manager
Traceback (most recent call last):
File "/usr/local/bin/swminternal", line 18, in <module>
swmmain.main(sys.argv[1:])
File "/usr/share/pan-swm/swmmain.py", line 103, in main
UI.runCommand(H)
File "/usr/share/pan-swm/swmcli.py", line 278, in runCommand
cmd(self.extcmds)
File "/usr/share/pan-swm/swmcli.py", line 426, in do_load
swm.swmRepository(self).load(args, not self.options['nocrypt'])
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 413, in load
self.ensure_freespace_step1(data)
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 300, in ensure_freespace_step1
for img in self.redundant_bases():
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 190, in redundant_bases
images.sort(reverse=True)
File "/usr/lib64/python3.6/site-packages/swm/image.py", line 66, in __lt__
return self.release_info['date'] < obj.release_info['date']
TypeError: '<' not supported between instances of 'datetime.datetime' and 'NoneType'

Failed to load into software manager. Please retry.
Post processing failed. Please retry.

</result></response>

How can I do?

Re: Unable to download new version

kiwi — Thu, 18 Apr 2024 09:18:13 GMT

Hi @Albert_Liu ,

Looks like you might be running into a bug where Invalid images under /opt/panrepo causes software download failures.

You can reach out to TAC so they can confirm if you're actually hitting this exact bug and provide you with a valid upgrade path for the fix. They can also root into the device and remove the corrupted image after which you can try the software download again.

Kind regards,

Kim.

Re: Unable to download new version

EdmarFrancis — Wed, 05 Jun 2024 09:32:54 GMT

@Albert_Liu hope you are doing great! May I know if you ever got a solution from TAC regarding this?

Re: Unable to download new version

Albert_Liu — Thu, 06 Jun 2024 00:03:16 GMT

I open a TAC, and they give me a replacement. It works fine after restore my configuration.

** They say, upgrade to base release is not a good idea.....But I just done and no one tell me previously...**

I accept the solution from Kiwi, so I didn't touch this post afterward. Thanks for give me a chance to touch it again.

Re: Unable to download new version

EdmarFrancis — Thu, 06 Jun 2024 06:58:29 GMT

@Albert_Liu Thanks, really appreciate your response! 🤗