topic Re: Interface down due to internet down in General Topics

Interface down due to internet down

mdaliasif_1210 — Tue, 23 Apr 2024 08:57:10 GMT

Hi,

my PA220 interfaces were down due to internet connection is down. As the internet connection was up, the interfaces also showing UP. Why is this happening. is there any settings for this to check.

Re: Interface down due to internet down

kiwi — Tue, 23 Apr 2024 11:10:53 GMT

Hi @mdaliasif_1210 ,

I believe the following KB can help you troubleshoot your link down issue:

How to troubleshoot physical port flap or link down issue

Kind regards,

-Kim.

Re: Interface down due to internet down

BPry — Thu, 25 Apr 2024 16:43:44 GMT

@mdaliasif_1210,

Are you saying that all of your interfaces on the PA-220 were offline when the ISP connection went down, or was it just your untrust interface that went down with the ISP connection?

If there was an issue with your ISP connection the untrust (or whatever you use as an internet zone) interface going down might make sense depending on the nature of the ISP issue, but loosing the other interfaces at the same time doesn't make sense. Are you sure it was an ISP issue and not an issue with the dataplane on your PA-220?

Re: Interface down due to internet down

mdaliasif_1210 — Thu, 25 Apr 2024 16:57:56 GMT

All the Intefaces were down. After some time when Internet connection i was UP, all the interfaces were start functioning.