topic Re: Unable to ping website, getting this site can't be reached in General Topics

Unable to ping website, getting this site can't be reached

hendersonf — Thu, 25 Apr 2024 17:26:29 GMT

Hello,

I'm a novice so I could use any help, RTFM, just point me in the right direction. I currently having an issue getting to a vendor site, can't ping the website or view the page. But from outside of our organization, it page comes up just fine and pings.

when I perform a dns lookup, I can see dns entries and when I ping it, I'm getting another ip address other than the dns entries. when I check my logs, I see that the site is getting picked up by one of the block security rules. it's currently set for action of reset-both. When I check the security rule, I'm not seeing any of ip addresses or subnets for the vendor page. any suggestions?

Re: Unable to ping website, getting this site can't be reached

R.Seyidzada — Fri, 26 Apr 2024 12:53:53 GMT

Hi.

Does the firewall have access to the internet? Can you ping Google Servers?

Did you add Security Policy rule and NAT policy rule?

Re: Unable to ping website, getting this site can't be reached

OtakarKlier — Fri, 26 Apr 2024 15:04:36 GMT

Hello,

When checking the log of one of the blocked requests, click the magnifying glass on the left and it should pull up more information for you and hopefully show you where the traffic was blocked. I suspect it was either by URL blocking or your org does not allow the ping application outbound?

Regards,