topic Re: Admin password not changing in General Topics

Admin password not changing

Jonesy — Mon, 13 May 2024 19:06:25 GMT

Trying to setup a few PA-410 firewalls . I have one that is not taking the password change, regardless of whether I try from the Web UI or console. In both they say password changed, but only the default password works. Anything else I can do?

Re: Admin password not changing

OtakarKlier — Mon, 13 May 2024 19:50:21 GMT

Hello,

I would reboot the PA and then try again.

Regards,

Re: Admin password not changing

ymiyashita — Tue, 14 May 2024 00:25:35 GMT

You might have forgotten to perform a config commit.

Reference:
- When Does a Change to the Admin Password Become Active?
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClttCAC

Re: Admin password not changing

Jonesy — Tue, 14 May 2024 12:12:14 GMT

I've rebooted the device, and committed the configuration. It tells me the password has been changed, yet it doesn't let me use it, and still uses admin/admin. Wondering if a factory reset is in order.

Re: Admin password not changing

Jonesy — Tue, 14 May 2024 13:11:09 GMT

Factory restore did the trick.