topic Re: GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11) in General Topics

GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

Fariq_Zaidi — Tue, 28 May 2024 07:13:31 GMT

Greeting all,

I recently experience GP VPN disconnecting after installing Windows Update kb5037771 for win11 laptop where it totally cannot sign-in at all.

Kindly advise is this something can be done on firewall level or on client machine to fix this issue

Thank you

Re: GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

kiwi — Tue, 28 May 2024 08:56:56 GMT

Hi @Fariq_Zaidi ,

Hard to say without any information.

Were you able to see anything on the disconnect reason in the PanGPA/GPS logs ?

View and Collect GlobalProtect App Logs

Kind regards,

-Kim.

Re: GPVPN keep disconnecting after installing Windows Update kb5037771 (Window 11)

Fariq_Zaidi — Fri, 31 May 2024 02:00:54 GMT

Hi Kim,

in PANGPS logs as below

Error( 370): 05/14/24 14:29:36:644 read() failed: 10054
Info ( 219): 05/14/24 14:29:36:644 Error processing receive data from client
Info ( 228): 05/14/24 14:29:36:644 close client socket

this is consist with error on this KB : https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MrkCAE

we are currently trying the resolution mention

i will let you know the result later

thank you