topic Re: Unable to Upgrade from 11.1.3 to 11.1.13 in General Topics

Unable to Upgrade from 11.1.3 to 11.1.13

mbennett01 — Sun, 09 Jun 2024 14:45:58 GMT

Hi, I am having a problem to upgrde, with the objective of upgrading my PA-460 standalone from 10.1.13 to 11.2.0.

I performed the following:

Download 10.2.0 install and reboot;

then maintenance release then the last 10.29 -h? release and reboot.

Download 11.0.0 install and reboot

then maintenance release 11.0.x (last ) and reboot.

Download 11.1.0 install and reboot

>>then maintenance releaes 11.1.13 and reboot << Problem >>

After the reboot it shows 11.1.3 ( i have to assume i chose 11.1.3, though i'm sure my eyesight was not that bad.)

However, now I do not have an 11.2.0 option to download and install. In fact the DEVICE>Software section now does not show the new versions.

in fact it doesnt even show the current version with the 'tick' against it. i have also performed a check now and also an additional reboot.

Can anyone advise me what the issue is here please ?

Thankyou... Michael

Re: Unable to Upgrade from 11.1.3 to 11.1.13

kiwi — Mon, 10 Jun 2024 07:05:09 GMT

Hi @mbennett01 ,

I'm not sure where you saw 11.1.13 because there's no such version.

The latest 11.1.x version is 11.1.3 which released on 05/15/24.

Worst case you can get the 11.2.0 version from the support portal and download it manually. You can then install it manually also.

Any reason why you need 11.2.0 though ? It's a brand new OS release and is still under monitoring, as is 11.1.3.

The currently preferred version is 11.1.2-h3 as per the software release guidance page: https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304

Kind regards,

-Kim.

Re: Unable to Upgrade from 11.1.3 to 11.1.13

CosminM — Mon, 10 Jun 2024 07:18:03 GMT

Hi @mbennett01

Starting with PAN-OS 11.1.3 there are new options on Device>Software and you will find it on the bottom of the page.

View Preferred and Base Releases of PAN-OS Software

These new options will filter what it will be displayed on your GUI.

Re: Unable to Upgrade from 11.1.3 to 11.1.13

mbennett01 — Mon, 10 Jun 2024 08:33:40 GMT

Ahh, Yes, i see unchecking them shows all the versions. Strange that unchecking preferred releases displays the 11.2.0 .

and yes, 11.1.3 (my brain must have inserted a negative bit 🙂 ) was the last one. but 11.2.0 - is that not recommended then ? as it is not 'preferred' ? I also agree that no need to go to 11.2 , so i wont' wait a version until it becomes preferred 🙂 .

Thank you for this to both of you 🙂 . I really appreciate your help. I think this PA community are so very helpful.

Mike.

Re: Unable to Upgrade from 11.1.3 to 11.1.13

kiwi — Mon, 10 Jun 2024 09:09:25 GMT

Hi @mbennett01 ,

Glad it worked out for you !

Correct, 11.2.0 isn't a preferred version yet. It's too new to be considered as such.

I recommend checking the release guidance page where you'll find the preferred versions (read most stable) for each major PAN-OS 😉

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304

Kind regards,

Kim