topic Re: GlobalProtect 6.0.8 disabling adapter issue in General Topics

GlobalProtect 6.0.8 disabling adapter issue

ChrisWimpy — Tue, 25 Jun 2024 14:50:46 GMT

Hello all! I am having an issue with my GP VPN. Every few minutes, it drops my connection for about 20-30 seconds before establishing it again. Looking through the logs, it appears that something is disabling the PANGP virtual adapter and then reenabling it. Has anyone experienced this before? I've even tried going into the settings on the virtual adapter to tell it to constantly be active, but that hasn't helped. My logs look something like this:

(P15680-T19996)06/25/24 10:36:16:959[Info 279]: ----Driver Control is being stopped
(P15680-T19996)06/25/24 10:36:16:960[Info 401]: Send thread stops.
(P15680-T19996)06/25/24 10:36:16:960[Debug 1387]: Disable adapter be called.
(P15680-T19996)06/25/24 10:36:16:964[Info 1166]: enum devevice ROOT\PANGPD\0000.
(P15680-T19996)06/25/24 10:36:16:964[Info 1185]: DevNode Status 0x180200b, Problem 0x0.
(P15680-T19996)06/25/24 10:36:17:028[Debug 576]: Set adapter ctrl code 0x2 success.
(P15680-T19996)06/25/24 10:36:17:028[Debug 1254]: Disable Adapter success.
(P15680-T19996)06/25/24 10:36:17:032[Info 1166]: enum devevice ROOT\PANGPD\0000.
(P15680-T19996)06/25/24 10:36:17:032[Info 1185]: DevNode Status 0x1802401, Problem 0x16.
(P15680-T19996)06/25/24 10:36:17:032[Debug 1395]: after disable adapter, get adapter status 0x1802401
(P15680-T19996)06/25/24 10:36:17:032[Debug 1419]: Disable adapter end.

Any help is greatly appreciated! Thank you in advance.

Re: GlobalProtect 6.0.8 disabling adapter issue

Brandon_Wertz — Tue, 25 Jun 2024 14:54:43 GMT

I've not seen this, but 6.0.10 fixes a lot of issues in 6.0, maybe try running 6.0.10 and see if things are more stable?

Re: GlobalProtect 6.0.8 disabling adapter issue

ChrisWimpy — Tue, 25 Jun 2024 15:53:15 GMT

Other users (on the same version) aren't having this particular issue, just me. I'm not sure what would be sending a disable signal to the PANG adapter. I've uninstalled/reinstalled multiple times without luck. Thanks though.

Re: GlobalProtect 6.0.8 disabling adapter issue

Brandon_Wertz — Tue, 25 Jun 2024 16:03:23 GMT

@ChrisWimpy wrote:

Other users (on the same version) aren't having this particular issue, just me. I'm not sure what would be sending a disable signal to the PANG adapter. I've uninstalled/reinstalled multiple times without luck. Thanks though.

You have installed 6.0.10 or just installed the same 6.0.8 software?

Re: GlobalProtect 6.0.8 disabling adapter issue

ChrisWimpy — Tue, 25 Jun 2024 20:27:52 GMT

Everyone is running 6.0.8.

Re: GlobalProtect 6.0.8 disabling adapter issue

Brandon_Wertz — Wed, 26 Jun 2024 14:08:39 GMT

@ChrisWimpy wrote:

Everyone is running 6.0.8.

Try running 6.0.10...It has a bunch of fixes that 6.0.8 does not.