https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591299#M117749 <P>hi all,</P> <P>&nbsp;</P> <P>as described, i keep getting this error message when trying to authenticate a new satellite to my LSVPN network. it's the first time i get this, all other satellite authenticate with no issue. when i enter the username and password for the local accounts i've created in my gateway/portal firewall, it's rejected. and then in the Monitor logs i get the enrtry below.</P> <P>&nbsp;</P> <P>what could be the issue ? i've tried using another public ip, a different local account, manually adding the serial number to the portal...nothing</P> Sat, 06 Jul 2024 16:07:15 GMT D.Sine 2024-07-06T16:07:15Z https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591299#M117749 <P>hi all,</P> <P>&nbsp;</P> <P>as described, i keep getting this error message when trying to authenticate a new satellite to my LSVPN network. it's the first time i get this, all other satellite authenticate with no issue. when i enter the username and password for the local accounts i've created in my gateway/portal firewall, it's rejected. and then in the Monitor logs i get the enrtry below.</P> <P>&nbsp;</P> <P>what could be the issue ? i've tried using another public ip, a different local account, manually adding the serial number to the portal...nothing</P> Sat, 06 Jul 2024 16:07:15 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591299#M117749 D.Sine 2024-07-06T16:07:15Z https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591345#M117763 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/1247170817">@D.Sine</a> ,</P> <P>&nbsp;</P> <P>Can you confirm which PAN-OS versions you're running on both portal and satellite ?</P> <P>Note that there was a change of default behavior in PAN-OS 10.1 for satellite authentication:</P> <P><A href="https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/changes-to-default-behavior/changes-to-default-behavior-in-pan-os-10-1" target="_blank">https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/changes-to-default-behavior/changes-to-default-behavior-in-pan-os-10-1</A></P> <P>&nbsp;</P> <P>Kind regards,</P> <P>-Kim.</P> Mon, 08 Jul 2024 09:59:10 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591345#M117763 kiwi 2024-07-08T09:59:10Z https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591486#M117783 <P>Hi There i'm runnin 11.2 on the portal/gateway, and 10.1.3 on the satellites. I don't have issues with the others, just this specific one. In the end i used another firewall in our stock to move forward, but i'd like to get to the bottom of this</P> Tue, 09 Jul 2024 16:17:36 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/591486#M117783 D.Sine 2024-07-09T16:17:36Z https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/1205324#M123020 <P>Did you ever figure this one out? I'm having the same issue with a single satellite, only difference is that I'm using satellite SN+IP auth and not username+password.&nbsp;</P> Fri, 24 Jan 2025 11:34:05 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/1205324#M123020 TrymVembstad 2025-01-24T11:34:05Z https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/1219140#M123151 <P>actually i deleted the satellite in question, redid the tunnel config on it and this time it went through...</P> Mon, 03 Feb 2025 19:47:40 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-authenticate-globalprotect-satellite-to-my-portal-get-quot/m-p/1219140#M123151 D.Sine 2025-02-03T19:47:40Z