topic Re: WildFire auto update agent failed to download Wildfire version 865169-869036 in General Topics

WildFire auto update agent failed to download Wildfire version 865169-869036

Fariq_Zaidi — Wed, 17 Apr 2024 03:04:11 GMT

Hi ,

i receive alert through email that the WildFire auto update agent failed to download Wildfire version 865169-869036 on April 16 2024 at 15:01:48 GMT , 23:01:48 , 16:23:01:48

but when i go through the System logs, it doesn't show the version 865169-869036 is failed to download or success to install.

a newest successfully wildfire package has been install

the alert still coming in as below

please let me know where to check and how to resolve this.

Thank you

Re: WildFire auto update agent failed to download Wildfire version 865169-869036

DewetSwart — Wed, 17 Apr 2024 09:02:09 GMT

Hello,

I am currently experiencing the exact same issue.

Re: WildFire auto update agent failed to download Wildfire version 865169-869036

jmarcus101 — Wed, 03 Jul 2024 15:16:37 GMT

Has there been any update on this? I am having the same issue on one of our two identical firewalls.

Re: WildFire auto update agent failed to download Wildfire version 865169-869036

Fariq_Zaidi — Mon, 15 Jul 2024 05:09:24 GMT

Hi,

the issue resolve itself. go through the System logs, check if it able to download or not. if still stuck , you can clear a hung jobs id

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClhFCAS

hope this help

it false positive.