RMA

JordanRamos — Wed, 24 Jul 2024 16:57:16 GMT

Good morning, I hope you can support me, do you know how long it takes for an RMA team to arrive, with a premium license?

Re: RMA

Brandon_Wertz — Thu, 25 Jul 2024 15:10:47 GMT

@JordanRamos wrote:

Good morning, I hope you can support me, do you know how long it takes for an RMA team to arrive, with a premium license?

RMA Team? -- You mean RMA replacement gear? A new piece of equipment typically arrives next business day (NDB) with premium support.
Premium License? -- You mean premium support? Licenses are features or subscriptions for the various Palo Alto products.

If you have a support case, the TAC person assigned to your RMA should be able to give you the tracking number which should give you an estimated delivery date.

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RMA

Re: RMA