topic Re: MLAV cloud error, all machine Learning engines stopped in General Topics

MLAV cloud error, all machine Learning engines stopped

KAckerman12 — Fri, 21 Jan 2022 19:22:45 GMT

Received this high-alert message on a PA5220 (10.0.8-h4) this morning, "MLAV cloud error, all machine Learning engines stopped". Has anyone else received this message before? If so, what steps should I take to troubleshoot and resolve the message? Thank you.

Re: MLAV cloud error, all machine Learning engines stopped

OtakarKlier — Fri, 21 Jan 2022 19:37:38 GMT

Hello,

I have seen this a few times. Honestly I just wait to see if it clears itself as its usually an issue not on things I control, e.g. internet routing, issues Palo Alto might be having, etc. If it goes on topo long 24+ hours. I open a ticket.

Regards,

Re: MLAV cloud error, all machine Learning engines stopped

KAckerman12 — Fri, 21 Jan 2022 19:42:47 GMT

I was wondering whether it was within my control or not. I'll continue to monitor and if I keep getting the errors I'll open a ticket. Thank you for the response!

Re: MLAV cloud error, all machine Learning engines stopped

KAckerman12 — Fri, 21 Jan 2022 21:23:25 GMT

I received this alert a few hours later, "Reconnect to MLAV cloud, enable all machine Learning engines". Issue resolved itself.

Re: MLAV cloud error, all machine Learning engines stopped

Gun-Slinger — Tue, 29 Mar 2022 13:07:13 GMT

Did anyone get more definitive information on this? Curious if this is something that can for the most part be ignored or a trend for an underlying issue. This isn't often that this comes up but find it strange that 1 cluster would display this alert and none of our others.

Re: MLAV cloud error, all machine Learning engines stopped

KAckerman12 — Fri, 08 Apr 2022 01:43:00 GMT

Did it recently happen to you around the beginning of April? That's when I got my most recent alert. Fixed itself within 24 hours.

Re: MLAV cloud error, all machine Learning engines stopped

YEmreSeven — Wed, 18 May 2022 08:19:14 GMT

You may run to check machine learning cloud status "show mlav cloud-status".

Re: MLAV cloud error, all machine Learning engines stopped

Lee_S — Fri, 02 Sep 2022 15:39:26 GMT

Hi,

We had same this Wednesday 8/31 on PA-5220 HA pair, v10.0.11. When We check the cloud status it shows 'connected'. Maybe We won't see it again after updating to 10.1 soon.

Re: MLAV cloud error, all machine Learning engines stopped

KAckerman12 — Fri, 23 Jun 2023 15:40:54 GMT

@Lee_S, I have been on 10.1 for some time, and I don't recall seeing this error message since then. How about you? Have your PA-5220's experienced this since upgrading?

Re: MLAV cloud error, all machine Learning engines stopped

LorneLong — Mon, 31 Jul 2023 06:26:13 GMT

I had the same problem on a Pa 5220(10.2.3)

Re: MLAV cloud error, all machine Learning engines stopped

ksalustro — Tue, 01 Aug 2023 04:07:10 GMT

Saw this on a PA-450 with 10.2.4. The fw was not acting well, the device certificate listed abbreviated info but said it was valid. The mgt port was disconnected to Panorama, although I could web into it ok. All the authentications were failing since the fw could not do lookups. Lots of other errors also, fw can't get its updates, errors in the system log include "Validation of Local client certificate failed resulting in error 58, Problem with the local SSL certificate" and "DNS Security cloud service connection refused." etc. We failed over to the secondary for now, and I'll try to come back to put an update here after troubleshooting.

Re: MLAV cloud error, all machine Learning engines stopped

Cindy_Tanner — Thu, 28 Dec 2023 15:23:23 GMT

On code 10.2.7. hardware 3220. December 28 2023. what is this MLAV alert?

Re: MLAV cloud error, all machine Learning engines stopped

dpecken — Thu, 04 Jan 2024 17:28:26 GMT

Just got it on one of my firewalls today...interestingly, not the active member of the HA pair. I intend to see if it clears. Every time we've seen alerts related to Palo cloud stuff they've mysteriously cleared after I filed a ticket, and no one at Palo could offer a reason for the issue.

Re: MLAV cloud error, all machine Learning engines stopped

Momentum — Fri, 26 Jul 2024 04:40:09 GMT

Just got it on all my firewalls today 10.2.8. Logged a ticket. Pending reply.

Running "show mlav cloud-status" stated is connected.

Does anyone has update on this issues?

Re: MLAV cloud error, all machine Learning engines stopped

jthmpsn2 — Fri, 26 Jul 2024 05:36:59 GMT

No help or further info for you, but the same thing is happening on both of our PAs (10.2.8, although I don't think that's the cause here). May open a ticket if it doesn't subside, I'm assuming it's on the Palo Alto side of things.

"MLAV: Unknown error."

Fairly useless error message, seeing no other issues, or any related or pertinent log entries that would help.

Again, no help, but at least you're not the only one having the issue.

Re: MLAV cloud error, all machine Learning engines stopped

SalvatoreG — Fri, 26 Jul 2024 07:10:52 GMT

Same here, since today. Really annoying that there is no response to an old problem.

PA460 10.1.13-h1

Re: MLAV cloud error, all machine Learning engines stopped

mrjcap — Fri, 26 Jul 2024 06:10:15 GMT

Same here as well. I got like 400 email alerts last night. Quite annoying.

Re: MLAV cloud error, all machine Learning engines stopped

JohanSGS — Fri, 26 Jul 2024 07:03:21 GMT

Got 'm too 😞 From PA220 and PA440, at releases between 10.2.9 en 10.2.10h1.

Re: MLAV cloud error, all machine Learning engines stopped

MarutKongman — Fri, 26 Jul 2024 07:08:18 GMT

Same problem receive "MLAV: Unknown error." every 5 minute

Re: MLAV cloud error, all machine Learning engines stopped

kosonju — Fri, 26 Jul 2024 07:40:42 GMT

We started to see alerts in system log "MLAV: Unknown error." every 5 minutes. HA-pair of PA-3430, software 10.2.5.