topic Re: slow GUI in General Topics

slow GUI

LCMember2683 — Wed, 05 Oct 2011 08:34:27 GMT

Hi,

why my GUI is soo slow ? I have to wait 10-15 sec for new clicked tab to open. (Main Menu on top)

Does anyone of you have the same problem?

My PA is PA-2020, software version 4.0.3

Re: slow GUI

nrice — Wed, 05 Oct 2011 16:29:00 GMT

Some users have reported slow response on the WebUI and our engineers have addressed that issue in the next major release. You may want to experiment with different browsers to see if you can get an improved response.

Re: slow GUI

JOEHIDALGO — Wed, 05 Oct 2011 17:03:56 GMT

I had better success upgrading from 4.0.3 to 4.0.5 with both IE and Firefox. GUI is definitely more stable as far as refreshing and navigating.

I've also experienced a memory leak in 4.0.3 recently which caused my 2020 to reboot, thankfully the passive device in the HA set took over with no downtime - so you may want to upgrade regardless.

Re: slow GUI

wittejj — Sat, 08 Oct 2011 02:01:23 GMT

I would recommend Google Chrome as the browser to use for Palo Alto management. I'm running 4.0.3/4.0.5 and I use Chrome for all of the management. While I wouldn't call it speedy, I do think it performs better than IE and Firefox.

Just my two cents.

Re: slow GUI

UKRB — Mon, 10 Oct 2011 19:04:39 GMT

I completely agree with Chrome being faster. I was using IE but it was painful and then switched to Chrome having also tried Firefox and now I do all my PAN management with Chrome.

GUI speed really does need to be improved though. I had a very painful demo with my Boss who only uses IE and he had just signed off buying these new boxes so to see a slow interface didn't go down too well.

Re: slow GUI

hvcomputech — Tue, 17 Jan 2012 20:41:29 GMT

Is chrome faster? Absolutely! However I've had to go back to using firefox because when I used chrome, many changes I made resulted in losing all settings. I noticed that when adding a site to be blocked, for example, and clicking OK, PaloAlto took some seconds to respond, so, thinking it didn't "take", clicking OK a second time resulted in losing all the settings. I noticed (in all browsers but especially with chrome) that any popup settings window loads over a default blank template. The time between the rendering of the settings and the default template underneath, in chrome, was very obvious.

I click OK and the window with changes dissapears but the default template is still present for one or two seconds after that. I have had to revert back a few times because of lost settings. It's sad because when using Firefox or IE the GUI responds like molasses.

Thanks,

Larry

Re: slow GUI

rfle.rz — Tue, 20 Mar 2012 08:22:49 GMT

Hello,

I'm running 2 PAN-500 one with 4.0.5 and one with 4.0.8 and there seems to be absolutely no improvements in GUI-performance

Opening the dash-board takes 20 sec to complete, switching to one of the other tabs drives me crazy.

Not really usable anymore ...

Is there any hope ?

Franz

Re: slow GUI

mikand — Tue, 20 Mar 2012 08:44:00 GMT

What about 4.1.4?

Re: slow GUI

Jamiefitzgerald — Wed, 21 Mar 2012 17:00:59 GMT

We are constantly working to improve the UI speed. 4.0.9 fixed some memory leaks and improved commit times for many customers with large rule-bases. The 4.1 release has been received by the customer community as being faster in terms of UI responsiveness. We made some improvements to the way the pages load, caching, and leaned the code-base. We will continue to work on making the UI as snappy as possible.

Re: slow GUI

UKRB — Wed, 21 Mar 2012 17:42:12 GMT

To be fair to Palo, the GUI has improved quite a bit in newer releases. Now flicking between the different types of polices can be done quite quickly. Policy installations are a lot better though every so often I get a situation where it will get to 99% and after I while I go to check on it and it's actually ended my session and wants me to log in again.

I regularly get problems with the auto adjustment of columns, but I can't say I do that much - perhaps because it normally hangs.

UKRB

Re: slow GUI

uduwawalan — Mon, 15 Apr 2024 10:42:39 GMT

Hmmm, I am not going to be fair to Palo. I am in release 11.1.1 and gui is abysmally slow. Be it Chrome, Edge you throw anything at it, it just takes forever. Anyone having the same issue in April 2024?

Re: slow GUI

dlcrewse — Mon, 15 Apr 2024 15:34:48 GMT

Same, takes so long to open that it is almost unusable.

Re: slow GUI

Venkat_SP — Fri, 16 Aug 2024 17:05:12 GMT

I agree, facing the same issue in 11.1.2 as well. If you click on any log, it takes time 8-10secs to pop-up and the same for Policy rule as well - if you click on any rule - it takes time 6-9secs to pop-up.

Re: slow GUI

JayGolf — Tue, 20 Aug 2024 01:19:01 GMT

Hi @Venkat_SP ,

What type of firewall do you have?