topic Re: Virtual memory limit exceeded, restarting - SNMPD in General Topics

Virtual memory limit exceeded, restarting - SNMPD

Fariq_Zaidi — Tue, 20 Aug 2024 08:00:18 GMT

Hi ,

i am running PAN-OS 10.1.10-h1 with PA-7080

we encounter issue on system alert showing SNMPD Virtual memory limit exceeded, restarting

Im not notice any strange behaviour in Palo Alto, i dont know if this error should produce any impact.........what this critical error does? how to solve it?

thank you

Re: Virtual memory limit exceeded, restarting - SNMPD

JayGolf — Wed, 21 Aug 2024 02:12:07 GMT

Hi @Fariq_Zaidi ,

Do you use SNMP extensively on your 7080? If so, the restarts of the SNMP daemon could result in missed SNMP traps or delays. I recommend reaching out to support to troubleshoot why SNMPD is consuming so much memory and restarting.

Re: Virtual memory limit exceeded, restarting - SNMPD

Fariq_Zaidi — Thu, 22 Aug 2024 09:20:01 GMT

Hi Jay thank you for the support

Thank you

Re: Virtual memory limit exceeded, restarting - SNMPD

kiwi — Thu, 22 Aug 2024 10:58:13 GMT

Hi @Fariq_Zaidi ,

I've seen similar behaviour in relation to bug PAN-222188.

As @JayGolf suggested, please reach out to TAC to confirm if you're running into this exact issue.

Target fixes for that specific issue are 11.0.4, 11.2.0, 11.1.3, 10.2.9, 10.2.11, 10.1.13, 10.1.9-h9

Kind regards,

-Kim.

Re: Virtual memory limit exceeded, restarting - SNMPD

Fariq_Zaidi — Fri, 23 Aug 2024 09:12:46 GMT

Hi Kiwi

thank you for the advise, i receive report that multiple firewall with same model have a same issue ,

after checking with palo team, it has determine have bug as we also use SNMPv3

here i share the detail so other communities have same issue can refer to this

On PA-7000 and PA-5450: These platforms have a limit (1GB) set on snmpd virtual memory by default.
After the virtual memory snmpd hits the limit, the snmpd process is restarted. Following system log is generated upon snmpd restart:
2023/06/30 02:34:56 critical general general 0 snmpd - virtual memory limit exceeded, restarting
Usually there is no other impact other than few missed SNMP polls when snmpd is restarting.

Please refer to KB below for details
SNMPV3 polling failures and OOM messages in system log
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008VUlCAM

The issue is fixed under PAN-217208 in PAN-OS 10.1.11. Upgrade to this or higher versions will resolve the issue
https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-11-known-and-addressed-issues/pan-os-10-1-11-addressed-issues

thank you