topic Re: PAN-OS 10.2.11 Device -> Setup page missing in General Topics

PAN-OS 10.2.11 Device -> Setup page missing

V.Benfanti — Thu, 15 Aug 2024 08:23:14 GMT

Hello!

I just upgraded my PA-220 to PAN-OS 10.2.11 and the Device -> Setup page is missing. (See attached photo). Has anyone else run into this or is it a browser setting on my PC?

Re: PAN-OS 10.2.11 Device -> Setup page missing

JayGolf — Thu, 15 Aug 2024 20:12:45 GMT

Hi @V.Benfanti ,

I would recommend signing out and re-authenticating. After logging back in, is the setup page still unaccessible?

Re: PAN-OS 10.2.11 Device -> Setup page missing

V.Benfanti — Thu, 15 Aug 2024 23:32:34 GMT

Hello JayGolf. Thanks! I already tried that but no luck. I also tried installing Chrome (I normally use Edge) but that didn't help either. Torn between rolling back to a preferred release (PAN-OS 10.2.9-h1) and waiting to see if anyone else has the same problem with 10.2.11.

Re: PAN-OS 10.2.11 Device -> Setup page missing

ScottHogg — Mon, 26 Aug 2024 22:59:40 GMT

I am having this same problem. I've tried the latest versions of Chrome, Firefox, and Edge, all don't show Device > Setup screen. I've logged out, refreshed the page, etc., no luck. I typically use the Operations tab to shut down the firewall. I guess its going to be a hard reboot today.

Also, Device > Software screen is also only showing a few versions, not the full list.

I keep my lab PAN at the latest version because I test IPv6 features. This wasn't happening with 10.2.9-h1.

Re: PAN-OS 10.2.11 Device -> Setup page missing

V.Benfanti — Tue, 27 Aug 2024 01:26:48 GMT

Yep, I did all that too, the problem persisted and I ended up rolling back to 10.2.9-h1. I use the Operations tab to take a backup after an upgrade and immediately noticed it was missing. No more new versions for me, I'm going to stick with the recommended releases from here Support PAN-OS Software Release Guidance | Palo Alto Networks

Re: PAN-OS 10.2.11 Device -> Setup page missing

vpiccoli — Fri, 06 Sep 2024 10:08:40 GMT

I have the same issue on both of my PA-220, but all of my PA-820 are fine.

Re: PAN-OS 10.2.11 Device -> Setup page missing

vpiccoli — Fri, 06 Sep 2024 10:18:25 GMT

ScottHogg - I also noticed the Device > Software screen not showing all of the the versions. It turns out that the default settings have been changed at the bottom of the screen (see screenshot). If you uncheck "Preferred Releases" (and answer the disclaimer that pops up) and also uncheck "Base Releases", you'll get the complete list (see screenshot 2).

It seems that they should be labeled "Preferred Releases ONLY" and "Base Releases ONLY"!

Re: PAN-OS 10.2.11 Device -> Setup page missing

DerekBeckwith — Sat, 07 Sep 2024 13:50:01 GMT

Same problem here, except worse. Firstly 2 PA-450's were on 10.2.11 and are now on 10.2.11-h1 and seem ok. A few weeks ago I tried 10.2.11 on our PA-220 and had the Setup page issue so rolled back to 10.2.10-h3.

I couldn't see anything about it being fixed in 10.2.11-h1, but thought I'd try it anyway. It installed ok, but still had the Setup page issue. So, I thought I'd roll back to the recently released 10.2.10-h4 and started downloading it. It got as far as the preloading stage and the admin pages stopped responding. Then I noticed my VPN was down and the public IP isn't pingable. The firewall is 3.5 hours away - oh fun!

I think I'll start looking at these support preferred versions.

Re: PAN-OS 10.2.11 Device -> Setup page missing

DerekBeckwith — Mon, 09 Sep 2024 14:37:55 GMT

Just an update on my PA-220. I got to site, connected to the console and the firewall had rebooted into the "Maintenance Recovery Tool". I wish I had noted down the exact reason it reported for the reboot, but it was along the lines of failing a "Software Integrity Check". I rebooted it from the "Maintenance Recovery Tool" menu and it successfully booted into 10.2.11-h1. I downloaded, preloaded and installed the support preferred version 10.2.9-h1. Seems ok now. I hope no one else has this issue!

I've lost my appetite to risk, especially on a remote PA-220 and I agree with V.Benfanti about sticking to the support preferred versions. I've subscribed to the article listing the preferred versions, but it doesn't seem as convenient as watching out for the new 10.2.x release notification emails.

Update: It seems that it the reboot was due to a software integrity check done during preloading of 10.2.10-h4.

Re: PAN-OS 10.2.11 Device -> Setup page missing

emr_1 — Wed, 11 Sep 2024 01:28:11 GMT

KB is available now.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000Tp7JCAS

Resolution

The issue will be addressed in the upcoming releases.
As a workaround, use one the following options.
1. Uninstall DLP plugin under GUI: Device > Plugin.
2. Downgrade PAN-OS to 10.2.10 or older.

Re: PAN-OS 10.2.11 Device -> Setup page missing

PavelK — Wed, 02 Oct 2024 02:21:58 GMT

It looks like that this issue is addressed in PAN-OS 10.2.11-h3.

PAN-264680
(PA-220 firewalls only) Fixed an issue where Device > Setup was not displayed on the web interface.

Kind Regards

Pavel

Re: PAN-OS 10.2.11 Device -> Setup page missing

NickAssar — Tue, 11 Feb 2025 01:12:15 GMT

Same thing happening with NEW out-of-the-box PA-440 and PA-450 devices (which has 11.1.4-h7 installed from the factory). Had to manually configure the minimal settings (IP/DNS) via CLI, apply the licenses, and upgrade to 11.1.4-h9 which then fixes the problem.

Quality control is just abysmal and getting worse with this company.

Re: PAN-OS 10.2.11 Device -> Setup page missing

jtravlos — Thu, 20 Feb 2025 00:19:59 GMT

I just had the same thing happen with a NEW out of the box PA-445. I have several that were ok till this one. Agree that the QA has suffered quite a bit in the past year or so.

Re: PAN-OS 10.2.11 Device -> Setup page missing

jtravlos — Thu, 20 Feb 2025 13:54:42 GMT

Looks like 11.1.4-h9 fixed the issue. The Device > Setup screen is not dispalying.

Re: PAN-OS 10.2.11 Device -> Setup page missing

fkijamie — Mon, 24 Feb 2025 16:05:54 GMT

New PA-450 here shipped with 11.1.4-h7. No Setup page. Thanks Palo Alto, you are the new Cisco!

Re: PAN-OS 10.2.11 Device -> Setup page missing

jtravlos — Mon, 24 Feb 2025 21:48:43 GMT

For us 11.1.4-h9 fixed that issue.
We also encountered issue pushing templated to the FW, where the fw would reset/reboot and then we can't access the FW via ssh or GUI.
PAN just released a new hot fix 11.1.4-h13

Re: PAN-OS 10.2.11 Device -> Setup page missing

BrianWalshCork — Thu, 05 Feb 2026 10:15:49 GMT

Same blank set up page issue on a new 440 delivered this week with release 11.1.4.h7. I have two more to set up, so I'm expecting the same for those.