topic Re: Cortex Endpoint goes into disconnected state in General Topics

Cortex Endpoint goes into disconnected state

A.yadav710279 — Wed, 31 Jul 2024 16:58:10 GMT

What causes the Cortex Endpoint to frequently enter a disconnected state, and how does the Cortex AV function in a disconnected state compared to when it is connected

Re: Cortex Endpoint goes into disconnected state

Alejandro_Hernandez — Wed, 31 Jul 2024 18:49:56 GMT

Hi @A.yadav710279

The Cloud service (XDR Console) validate the activity with the endpoint in the following times

Disconnected—The agent has not checked in within the defined inactivity window: between 10 minutes and 30 days for standard and mobile endpoints, and between 10 minutes and 90 minutes for VDI and temporary sessions.

Re: Cortex Endpoint goes into disconnected state

MosR — Thu, 29 Aug 2024 16:55:15 GMT

XDR agent has not been able to check in with the tenant. Check the network connectivity on your system.