topic Re: GUI not responding in General Topics

GUI not responding

DKanta — Tue, 11 Apr 2017 08:14:13 GMT

Hi All!

after logging in the GUI not works anymore, i tried to restart the web service via CLI using the command 'debug software restart process web-server', but nothing changed.

Can anyone give me some tips?

Thank you!

Regards,

Daniele

Re: GUI not responding

TranceforLife — Tue, 11 Apr 2017 08:21:11 GMT

Hey,

What hardware and PAN-OS release are you on? Did you try to restart a mgmt server:

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Restart-the-Management-server-quot-mgmtsrvr-quot-Process/ta-p/63119

Re: GUI not responding

DKanta — Tue, 11 Apr 2017 08:28:05 GMT

Hi @TranceforLife,

is a PA-3020 with PAN-OS 8.0.1.

I tried to restart the mgmt server as you suggested right now and now the GUI started working.

Thank you!

Regards,

Daniele

Re: GUI not responding

BPry — Tue, 11 Apr 2017 13:30:40 GMT

The management server is for the actual GUI.

Re: GUI not responding

AtulK — Wed, 04 Sep 2024 14:51:04 GMT

In my experience, sometimes mgmtsrvr as well as websrvr, both needs restarting; but it can be checked which one has stopped by using the commands:

show system software status | match websrvr
show system software status | match mgmtsrvr