topic Re: PA460 app summary no data to display in General Topics

PA460 app summary no data to display

Fariq_Zaidi — Fri, 06 Sep 2024 07:16:50 GMT

Hi all,

PA460

Version 11.1.0-h2

i need some advise regarding the issue i am facing right now in monitor -> app scope --> Summary [Top 5 Bandwith Consuming Source (last 60 Minutes) ] Showing No Data to Display but the other column is displaying without any issue

As per below reference link, we could see this issue may cause due to miscommunication between the management server and the processes that provide their corresponding data.
In-order to fix this issue, we have to restart the management server with the following command:
> debug software restart management-server
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1LCAS

But unfortunately, we could still see as “NO DATA TO DISPLAY”

Kindly let me know how to troubleshoot and resolve this issue.

thank you

Re: PA460 app summary no data to display

kiwi — Mon, 09 Sep 2024 07:55:01 GMT

Hi @Fariq_Zaidi ,

This issue seems to be matching bug PAN-234929.
According to the release notes this was fixed in 11.1.1-h1.

Please reach out to TAC to confirm if you're running into this exact issue and if the upgrade path is a valid fix for you.

Either way I suggest upgrading to a preferred leases:

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304

Kind regards,

-Kim.

Re: PA460 app summary no data to display

Fariq_Zaidi — Mon, 09 Sep 2024 14:02:43 GMT

Hi Kiwi,

thank you for the sharing bug PAN-234929.

i have also check with TAC , instead go for 11.1.1 , they suggest to 11.1.1-h1 due to effected with CVE-2024-3400

https://security.paloaltonetworks.com/CVE-2024-3400

thank you for the support