topic Re: Global protect 6.2 not working with wifi 6 router in General Topics

Global protect 6.2 not working with wifi 6 router

Bunty36 — Wed, 11 Sep 2024 13:46:35 GMT

Hello everyone,

I am facing issue with GP that if I connect with mobile Hotspot but when I connect my router which is wifi 6 router I am able to connect but my Taskbar hangs and my internet is blocked nothing is working.

I have disabled ipv6 protocol as well. Seeking for quick help.

Re: Global protect 6.2 not working with wifi 6 router

Brandon_Wertz — Wed, 11 Sep 2024 14:35:22 GMT

@Bunty36 wrote:

Hello everyone,

I am facing issue with GP that if I connect with mobile Hotspot but when I connect my router which is wifi 6 router I am able to connect but my Taskbar hangs and my internet is blocked nothing is working.

I have disabled ipv6 protocol as well. Seeking for quick help.

When you disabled IPv6 were you able to connect? Odd question(s) but what's the hardware device you're using (make & model)? if you uninstall the GP client can you connect to your wireless network?

Asking these questions because I recently found that my Lenovo T14 Gen4 laptop with this WNIC Intel(R) Wi-Fi 6E AX211 160MHz there's actually a known issue with the driver for this Intel WNIC being unable to connect to a 5Ghz SSID.

Re: Global protect 6.2 not working with wifi 6 router

Bunty36 — Wed, 11 Sep 2024 15:05:13 GMT

Hi I have Lenovo laptop which support 5ghz router. I disabled wifi 6 but it not work.

Do you find any workaround for same?

Re: Global protect 6.2 not working with wifi 6 router

Brandon_Wertz — Thu, 12 Sep 2024 15:28:56 GMT

@Bunty36 wrote:

Hi I have Lenovo laptop which support 5ghz router. I disabled wifi 6 but it not work.

Do you find any workaround for same?

Yeah...I'm saying there's a known issue with some Intel wNICs that Lenovo laptops use. Try connecting to the SSID over the 2.4Ghz spectrum. Do NOT use the 5Ghz SSID/spectrum. It's possible this isn't a GP client version problem but in-fact a known issue with Intel wNICs connecting to 5Ghz.