GP issues after a fail over test

weezy — Sat, 28 Sep 2024 06:41:35 GMT

So we have an annual BCP fail over test, during the fail over test when we shut the primary TOKYO PA 850 it fails over to PA 850 SEC, however when we connect to the VPN we cannot on our TOKYO we are not able to connect.

I'm a bit newbie on PA and needing your assistance.

Please provide me a detail troubleshooting steps on GP.

The local IT said on site he can connect on VPN while i'm not able to.

I can connect on our other VPN except the TOKYO which we are currently performing the annual fail over test.

Re: GP issues after a fail over test

Edsnow — Sat, 28 Sep 2024 09:11:51 GMT

Share the screenshot of the error. You can refer below kb for troubleshooting the connection.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

topic GP issues after a fail over test in General Topics

GP issues after a fail over test

Re: GP issues after a fail over test