Supporting multiple customer accounts with one e-mail-ID

John_Depreker — Tue, 08 Oct 2024 19:38:27 GMT

Hello, I work for a hardware reseller supporting many of your Palo Alto customers. My colleague's and I have our e-mail IDs tied to only one of our (and your) customers accounts. We are finding it difficult at best to open cases and support our other customers when our e-mail IDs have us locked to only one customer account. Can our profiles be altered such that our e-mail login IDs are truly generic and tied back to only our company? And then after logging into the portal, we can select a specific customer account whom we are authorized to work with from a secondary list?

Thanks in advance for any advice on this topic.

Re: Supporting multiple customer accounts with one e-mail-ID

JayGolf — Wed, 09 Oct 2024 01:17:01 GMT

Hi @John_Depreker ,

Unfortunately, this doesn't seem to be possible. When I used to work in PS, customers would create separate credentials for myself. If I was handling multiple deployments, their assets were registered and held in our company account until it was transferred off to the customer. Id ask via the CSP with an admin case.

topic Supporting multiple customer accounts with one e-mail-ID in General Topics

Supporting multiple customer accounts with one e-mail-ID

Re: Supporting multiple customer accounts with one e-mail-ID