Failed to install PanOS_3200-10.2.9-h1 with the following errors

Kangzhiwei — Thu, 10 Oct 2024 14:21:57 GMT

Hi Guys.

i have PA-3220 need upgrade to 10.2.9-h1. but failed. see bellow error msg. try to reboot . no luck. and try to downgrade. also failed. can someone help for this issue? thanks very much.

Loading into software manager
Failed to install PanOS_3200-10.2.9-h1 with the following errors.
Traceback (most recent call last):
File "/usr/local/bin/swminternal", line 18, in <module>
swmmain.main(sys.argv[1:])
File "/usr/share/pan-swm/swmmain.py", line 103, in main
UI.runCommand(H)
File "/usr/share/pan-swm/swmcli.py", line 278, in runCommand
cmd(self.extcmds)
File "/usr/share/pan-swm/swmcli.py", line 426, in do_load
swm.swmRepository(self).load(args, not self.options['nocrypt'])
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 413, in load
self.ensure_freespace_step1(data)
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 300, in ensure_freespace_step1
for img in self.redundant_bases():
File "/usr/lib64/python3.6/site-packages/swm/repo.py", line 190, in redundant_bases
images.sort(reverse=True)
File "/usr/lib64/python3.6/site-packages/swm/image.py", line 66, in __lt__
return self.release_info['date'] < obj.release_info['date']
TypeError: '<' not supported between instances of 'NoneType' and 'datetime.datetime'

Warnings

----downgrade failed error msg:

Details

Failed to install 10.1.12 with the following errors.
SW version is 10.1.12
Nothing pending to cancel
Error: Traceback (most recent call last):
File "/opt/panrepo/sysroot1/validateold", line 109, in <module>
ok,err_list, pl_updates = validate_plugin.plugin_sw_migration_check(old_version, new_version)
ValueError: not enough values to unpack (expected 3, got 2)
Failed to install version 10.1.12 type panos

Re: Failed to install PanOS_3200-10.2.9-h1 with the following errors

Claw4609 — Thu, 10 Oct 2024 19:43:18 GMT

Hello,

I had a similar error message when upgrading to I think 10.2.8 a bit back. I had to open a tac case and they had to login to the device with the tac user to get this fixed. I would recommend opening a TAC case for this one.

topic Re: Failed to install PanOS_3200-10.2.9-h1 with the following errors in General Topics

Failed to install PanOS_3200-10.2.9-h1 with the following errors

Re: Failed to install PanOS_3200-10.2.9-h1 with the following errors