topic License for feature lcaas will expire on 2024/10/30 in General Topics

License for feature lcaas will expire on 2024/10/30

Martin_Chung — Thu, 17 Oct 2024 08:33:31 GMT

From the system log, i find a log severity is Critical.

The message is

"License for feature lcaas will expire on 2024/10/30"

what is lcaas ?

how can i deal with this message ?

Re: License for feature lcaas will expire on 2024/10/30

emr_1 — Thu, 17 Oct 2024 08:40:53 GMT

lcaas is Logging Service.

You can check your license via CLI with following command : request license info

Here is sample output from my lab

> request license info

License entry:
Feature: Logging Service
Description: LAB
Serial: xxxxxxxx
Authcode:
Issued: December 18, 2023
Expires: January 05, 2025 <<< I believe this field should be 2024/10/30 on your platform
Expired?: no
Log Storage TB: 1

If you already have renewed Logging Service on the cloud, please fetch the latest.

CLI is "request license fetch"

Re: License for feature lcaas will expire on 2024/10/30

Martin_Chung — Thu, 17 Oct 2024 08:51:42 GMT

Thanks !

any impact for this alert ?

what should I do if i i do not purchase this license ( logging service )?

Re: License for feature lcaas will expire on 2024/10/30

emr_1 — Thu, 17 Oct 2024 08:57:18 GMT

You mean even you are not purchasing Logging Service, your platform has Logging Service license?

If you are surely you are not using Logging Service, you can ignore it. (but you will keep receiving alert everyday)

If you are using Logging Service for other service, for example; you have Prisma Access, activated Logging Service license will be applied to all devices under same CSP.

You need to check internally.

If your devices are under control of ASC (Authorized Support Center), ask them.

Possibly ASC mistakenly activate their Logging Service and applies to your devices (same logic as above)

Re: License for feature lcaas will expire on 2024/10/30

Martin_Chung — Thu, 17 Oct 2024 09:03:30 GMT

I only purchase threat prevention and URL filtering license.

how can i stop the alert ?

Re: License for feature lcaas will expire on 2024/10/30

emr_1 — Thu, 17 Oct 2024 09:08:36 GMT

Oh,okay...then you don't need this license.

Just delete it from CLI

First, type in question mark to list all license files on your platform

delete license key ?

Then type in specific file name

delete license key <name>

Sample:

====

> delete license key ?

GlobalProtect_Gateway_2024_05_31.key 2024/08/01 01:57:21 0.3K
Logging_Service_2022_08_09.key 2023/12/19 15:52:21 0.3K
PAN_DB_URL_Filtering_2023_05_18.key 2023/12/19 15:52:21 0.3K

> delete license key Logging_Service_2022_08_09.key

====