topic Upgrade path from 10.1.13-H1 to 10.2.11-H3 in General Topics

Upgrade path from 10.1.13-H1 to 10.2.11-H3

rlcope — Thu, 17 Oct 2024 20:16:49 GMT

I was trying to upgrade to 10.2.11-H3 and when I upgraded to 10.2.0 and then I couldn't upgrade.

Re: Upgrade path from 10.1.13-H1 to 10.2.11-H3

PatMes — Thu, 17 Oct 2024 20:25:43 GMT

Understandable, Patrick. If something goes wrong during the update, here’s what you can do:

1. **Rollback**: If the update causes issues, revert to the previous stable version using your backup configuration.
2. **Reach Out for Support**: Contact Palo Alto Networks support. They can provide guidance to resolve any issues.
3. **Forum Assistance**: Post detailed information on the Palo Alto Networks LIVEcommunity. Other members can offer insights and solutions.

Re: Upgrade path from 10.1.13-H1 to 10.2.11-H3

PavelK — Thu, 17 Oct 2024 21:55:13 GMT

Hello @rlcope

to upgrade from 10.2.11-H3, you do not have to install 10.2.0 base image. You can directly upgrade to your target version 10.2.11-H3. Here is a reference in documentation: Determine the Upgrade Path to PAN-OS 10.2.

Regarding the issue you faced during your last upgrade attempt, could you share error message or describe in detail what happened?

Kind Regards

Pavel