topic Re: [Error]: Failed to create exclude route in Global protect in General Topics

[Error]: Failed to create exclude route in Global protect

Mohd_Bilal — Fri, 02 Feb 2024 19:03:15 GMT

Hello All,

what could be the issue when user is not able to connect Global protect and we can see [Error]: "Failed to create exclude route" in pan_gp_event_log.

Re: [Error]: Failed to create exclude route in Global protect

BPry — Sat, 03 Feb 2024 05:44:51 GMT

@Mohd_Bilal,

What version of the GlobalProtect agent are you running? What error is the user getting when attempting to connect to GlobalProtect? If you're having issues connecting to VPN I wouldn't look at pan_gp_event, nor should failing to install an exclude route cause any issues. Look at your PanGPS logs.

Re: [Error]: Failed to create exclude route in Global protect

Mohd_Bilal — Sat, 03 Feb 2024 07:16:56 GMT

@BPry

Our some Clients are suing 5.x version some are using 6.x versions who are facing the issue. Some time they are not able to connect the GPCS and some times they are not able user internet. Can you please help me what kind of details/logs we need to check in PanGPS logs.

Adding one more thing, We do have Version 5.x on our prisma firewall and now it is showing that this would be end of life soon.

Re: [Error]: Failed to create exclude route in Global protect

MangeshM — Fri, 18 Oct 2024 18:55:36 GMT

Hello @Mohd_Bilal ,

Reported issue was resolved or not and if resolved how it is. I am facing the same challenges.