topic Re: AI-ops BPA is not giving correct results after techsupport file analysis in General Topics

AI-ops BPA is not giving correct results after techsupport file analysis

uduwawalan — Tue, 29 Oct 2024 18:32:43 GMT

Hi,

After my Palo account manager encouraged me to use the AI-Ops page, I uploaded the most recent techsupport file and carried out an on-demand BPA.

Some of the findings / recommendations are already done within our box. For eg: it says to ensure the Palo Malicious address list (EDL) should be included in outgoing and incoming rules as Deny. this is already done and yet it's being reported.

All of the profiles that appear on the report, as ones where machine learning ML categorisation should be implemented have that already implemented. There are more like this but these two glaring examples.

So on the one hand I am disappointed but more importantly confused as to a way forward to get our box up to a decent level of configuration.

Please help. Thanks

Re: AI-ops BPA is not giving correct results after techsupport file analysis

BPry — Wed, 30 Oct 2024 01:06:32 GMT

@uduwawalan,

I'll preface this by saying it's been a bit since I ran a BPA, but I would take the results with a grain of salt. There were quite a few things that it detected previously that were just informational alerts more than anything regardless of what you had in your configuration. While it absolutely will detect configuration issues that you can address, there was also plenty of detections that weren't actually actionable or were already configured like what you're currently encountering.

Re: AI-ops BPA is not giving correct results after techsupport file analysis

Brandon_Wertz — Wed, 30 Oct 2024 13:19:52 GMT

I'm not saying it's the correct approach, but now even in the free version of AIOps you can set permanent exemptions from this menu: