one of the user unable to receive Email from support team

Y.Kim283087 — Wed, 30 Oct 2024 14:45:07 GMT

Hello, I am the user mentioned in the title.

My email address is email@domain, and I am using it through Outlook. I am able to receive emails such as release notes and update notifications for various content without issues. However, I am unable to receive emails that I am directly referenced on for cases, and these messages are not being categorized as junk mail.

Other recipients are receiving these case-related emails without any issues.

Is there anything I can try on my end to resolve this?

Re: one of the user unable to receive Email from support team

JayGolf — Wed, 30 Oct 2024 15:31:46 GMT

Hi @Y.Kim283087 ,

I've sent you a PM.

topic Re: one of the user unable to receive Email from support team in General Topics

one of the user unable to receive Email from support team

Re: one of the user unable to receive Email from support team