topic Re: User-ID Agent Connected Status Shows Red in General Topics

User-ID Agent Connected Status Shows Red

nisnetworkmanager — Mon, 19 Oct 2020 06:52:23 GMT

This is a PSA for anyone having issues connecting/ setting up the User-ID Agent program on a Windows server.

After installing the correct User-ID Agent from Paloalto's support site, you need to make sure you've set correct security/ access settings for the user you will bind to the agent. I found these instructions pretty easy to follow.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEuCAK

Then, make sure you pay attention to the port number you assign the agent. You will need to make an inbound rule in your firewall advanced settings on Windows Server. Go to Windows Defender Firewall with Advanced Security, Inbound Rules, then click New Rule. Select the port rule option, fill in the correct port, and you should have a green connected light now instead of a red one.

Hope this helps anyone struggling with the User-ID Agent. I spent way too much time trying to figure this out.

Re: User-ID Agent Connected Status Shows Red

kiwi — Mon, 19 Oct 2020 08:32:03 GMT

Hi @nisnetworkmanager ,

Thanks for sharing !

Cheers !

-Kiwi.

Re: User-ID Agent Connected Status Shows Red

Jloy100 — Thu, 22 Oct 2020 19:27:28 GMT

Worked for me. Thank you.

Re: User-ID Agent Connected Status Shows Red

mostafa_abdou — Mon, 11 Nov 2024 20:54:24 GMT

i have a problem with users syncing between User-ID Agent that installed on AD server and paloalto , firewall and user agent are connected ,but when i use command (show user ip-user-mapping all) on firewall cli, i get below output.

IP Vsys From User IdleTimeout(s) MaxTimeout(s)
--------------------------------------------- ------------------- ------- -------------------------------- -------------- -------------
10.10.100.102 vsys1 Unknown unknown 1 4
10.10.100.200 vsys1 UIA hemayait\paloalto 61374 61374
Total: 2 users

Re: User-ID Agent Connected Status Shows Red

kiwi — Tue, 12 Nov 2024 09:17:52 GMT

Hi @mostafa_abdou ,

Are you possibly running into the following issue:

Unknown User for User-ID IP-User Mapping

Hope this helps,

-Kim.