topic Re: Authorization code issue in General Topics

Authorization code issue

atelcom — Wed, 08 Oct 2014 09:30:34 GMT

Hi,

I’m facing problem when trying to activate licenses with the authorization code

We have 2 PA NFR 3020, I succeed to activate licenses in the first one , in the second one it told me that the authorization code is already active ( knowing that paloalto send us the same auth for both)

the screenshot below

Regards,

Sarah

Re: Authorization code issue

Retired Member — Wed, 08 Oct 2014 09:45:48 GMT

you cannot use same code for both.

Are you sure you renewed licenses for both device ?

You should contact paloalto to solve that.

Re: Authorization code issue

ssharma — Wed, 08 Oct 2014 12:10:34 GMT

Hi Sarah,

I would suggest you to contact Palo Alto for resolution. Auth code issues are hard to solve on forums. Hope this helps. Thank you.

Re: Authorization code issue

atelcom — Wed, 08 Oct 2014 12:12:52 GMT

Thank you , i will do that

Re: Authorization code issue

hshah — Wed, 08 Oct 2014 13:07:20 GMT

Hi Atelcome,

Which means auth code is tied with another serial number. Call PANW support line or email on support@paloaltonetworks.com.

So, they can dis-associate existing serial number and associate new serial number.

Regards,

Hardik Shah