https://live.paloaltonetworks.com/t5/general-topics/sso-activation/m-p/998447#M122557 <P><BR />I am writing to request assistance in activating Single Sign-On (SSO) for my Paloalto account. I need access to log support cases with Palo Alto Networks. It is showing error as shown below:<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JZhaoJunyuan_0-1734332073754.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/64736iE6336B7315F0D537/image-size/medium?v=v2&amp;px=400" role="button" title="JZhaoJunyuan_0-1734332073754.png" alt="JZhaoJunyuan_0-1734332073754.png" /></span></P> <P>&nbsp;</P> <P>Best Regards<BR />James</P> Mon, 16 Dec 2024 06:56:31 GMT J.ZhaoJunyuan 2024-12-16T06:56:31Z https://live.paloaltonetworks.com/t5/general-topics/sso-activation/m-p/998447#M122557 <P><BR />I am writing to request assistance in activating Single Sign-On (SSO) for my Paloalto account. I need access to log support cases with Palo Alto Networks. It is showing error as shown below:<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JZhaoJunyuan_0-1734332073754.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/64736iE6336B7315F0D537/image-size/medium?v=v2&amp;px=400" role="button" title="JZhaoJunyuan_0-1734332073754.png" alt="JZhaoJunyuan_0-1734332073754.png" /></span></P> <P>&nbsp;</P> <P>Best Regards<BR />James</P> Mon, 16 Dec 2024 06:56:31 GMT https://live.paloaltonetworks.com/t5/general-topics/sso-activation/m-p/998447#M122557 J.ZhaoJunyuan 2024-12-16T06:56:31Z https://live.paloaltonetworks.com/t5/general-topics/sso-activation/m-p/998568#M122565 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/323030611">@J.ZhaoJunyuan</a></P> <P>&nbsp;</P> <P>could you check this KB:&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PMO8CAO" target="_self">How to fix SSO error when trying to access Support Cases?</A>. If the issue is not resolved please open a ticket from this link:&nbsp;<A href="https://www.paloaltonetworks.com/services/support/login-assistance" target="_self">login-assistance</A>.</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel&nbsp;&nbsp;</P> Tue, 17 Dec 2024 00:59:26 GMT https://live.paloaltonetworks.com/t5/general-topics/sso-activation/m-p/998568#M122565 PavelK 2024-12-17T00:59:26Z