topic Re: how to add certificate global protect for ipad in General Topics

how to add certificate global protect for ipad

HAINVH — Fri, 10 Jan 2025 09:22:15 GMT

Hi everyone,
"I'm stuck at step 7 (7- Settings > Profile downloaded >"Im stuck in" Install > Enter phone Passcode > Install > Install > Install >
Done),
When I install the certificate, it shows a notification that it cannot be verified "not verified'
When setting it up, there is an additional message: 'The authenticity of "mynamecert" cannot be verified
. Can you guide me?"

Re: how to add certificate global protect for ipad

kiwi — Fri, 10 Jan 2025 09:44:10 GMT

Hi @HAINVH ,

Can you confirm which guide you're following exactly ?

Can you confirm the OS you're running ?

Kind regards,

-Kim.

Re: how to add certificate global protect for ipad

HAINVH — Fri, 10 Jan 2025 09:54:31 GMT

Hi Kim,
my os palo version 11.1.5-h1

ipad os 18.11
i following guide in image

Re: how to add certificate global protect for ipad

kiwi — Fri, 10 Jan 2025 10:18:26 GMT

Hi @HAINVH ,

Make sure you install GlobalProtect app 6.1.6 for IpadOS 18 and later:

https://docs.paloaltonetworks.com/compatibility-matrix/reference/globalprotect/where-can-i-install-the-globalprotect-app

Also make sure that in your certificate, the domain name of the server is part of the SAN extension.

Domain names in the CN of the certificate are no longer trusted.

This is a requirement for trusted certs since iOs13 and macOS 10.15

https://support.apple.com/en-us/103769

Hope this helps,

-Kim.

Re: how to add certificate global protect for ipad

HAINVH — Fri, 10 Jan 2025 10:27:00 GMT

Hi Kim,
my had install global protec 6.1.6
and My certificate is working normally, both on Windows and iPhone. However, with iPhone, I use a Mac and Apple Configurator 2 to trust it. What are the requirements for installing a global protect certificate